Our return process takes up to 14 working days, it is within our best interests to have these completed as soon as possible for you.

Refunds and exchanges must be returned to us within 30 days of receiving the product.

Returned products must be in perfect original sale condition, unworn with all tags attached. If you are unable to meet this criteria then we are unfortunately unable to issue you a refund. You will have 48 hours from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order. We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation.

The buyer is responsible for the cost and risk of returning the product so that it arrives safely. No refunds will be given for items that go missing through the post.

To start the refund process, please contact our customer support email at shieldscollection@gmail.com with the subject "REFUND" and the description containing your order number.

Once your return is received, it may take up to 5 working days to be inspected and processed. We will notify you of the approval or rejection of your refund/exchange. When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, depending on the bank this may take up to 3-5 working days.