Shipping Questions
Do you ship to the United States?
Yes we deliver to the United States within 5-7 working days via Evri International delivery.
How fast is delivery to EU & rest of the world?
Delivery to Europe and the rest of the world takes roughly 5-7 working days. We can deliver to any location via Evri international delivery.
Can you deliver next day?
Yes! We offer next day delivery to UK customers for £6.99. Next day orders placed before 4pm with the next working day service selected will be delivered on the following working day. UK standard delivery will take roughly 2-4 working days from dispatch.
Return Questions
How do I return my item?
To initiate the return process please send an email to the address shieldscollection@gmail.com with the subject "RETURN" and our employees will respond in due course with the sufficient instructions.
Once your order has successfully been returned, our returns department will begin processing it. This involves inspecting the return and then arranging for your replacement, refund, or exchange. From start to finish, this should take no longer than 10 working days during which, you will be notified when the return has been actioned.
Am I eligible to return my item?
Returned products must be in perfect original sale condition, unworn with all tags attached. If you are unable to meet this criteria then we are unfortunately unable to issue you a refund.
Do I need to pay for return postage?
The buyer is responsible for the cost and risk of returning the product so that it arrives safely. No refunds will be given for items that go missing through the post.
Product questions
What size should I purchase?
We always recommend checking the product pages, which have the most up to date sizing information.
What should i do if my product has arrived faulty or damaged?
If your product has arrived damaged or faulty please initiate the return process via email and include photos of the visual damages and we will arrange for either a refund or exchange.
The product I want to buy is out of stock how will i know if it's available again?
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